Where are you located?
We are located in Northern Ireland, but we use fulfillment houses based in the United States and around the world. This is to ensure that we can ship orders to virtually any country in the world.
How long have you been in business?
We were founded in 2016 and we are growing fast!
How much is shipping?
We offer 'Fully Insured International Shipping & Handling' - and at the moment we are running an offer where we will be covering the cost of this service for our customers, with the exception of throw pillows to non USA residents.
We ship most of our products to virtually anywhere in the world (240 Countries).
When will you ship my items?
All items are subject to a handling stage before they are dispatched.
Products are pushed into production within 24 hours of placing your order and production time is an average of 3 business days.
When will I receive my items?
USA: 7-12 business days
Rest of the World: 7-21 business days
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
Do you offer a money back guarantee?
Yes. We offer a full 60 Day Money Back Guarantee, provided the order meets the requirements outlined in our Refunds Policy.
What payment methods do you accept?
We accept all major debit and credit cards - Visa, Mastercard, American Express. We also accept Apple Pay on this website.
Do You Accept PayPal?
At the moment we don't accept PayPal. Sometimes PayPal freeze transactions and hold things up. We like to run our business efficiently.
Is your site secure?
The security of ArkEmporium.com is a top priority for us. We have government and banking level authenticated certificates that guarantee the highest level of security for our website, our business and our customers.
Why should I purchase from you?
To put it simply...we are a family run business that love animals of all varieties. It makes us feel truly privileged to be able to do business with fellow animal lovers, and this is what motivates us to make our customers happy, and provide the absolute best products and the highest quality service possible. It's just what we love to do.
If you have any further queries, please do not hesitate to contact us: