FAQ


 

 

Where are you located?

We are located in Northern Ireland, but we use fulfillment houses that are based in the United States, United Kingdom and China. This is to ensure that we can ship orders to virtually any country in the world.

How long have you been in business?

We were founded in 2016 and we are growing very, very fast!

How much is shipping?

Fully Insured International Shipping & Handling is usually $9.95 on our store. At the moment we are running an offer where we will be covering this cost for our customers.

Sometimes we may run promotions where we give products away to customers for FREE! All they pay is the standard Fully Insured International Shipping & Handling rate of $9.95.

We ship most of our products to virtually anywhere in the world (240 Countries).

When will you ship my items?

All items are subject to a handling stage before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment.

Where are my items coming from?

Our fulfillment houses are located in United Kingdom, United States, and China. Where your order is shipped from will depend on what items you order and the current stock levels of those items.

How long will my orders take?

Orders take 1-4 weeks depending on where you are in the world, and the demand and availability of the product that you have ordered.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.

Are your free offers a scam?

Absolutely not. Some of our promotions are for "limited offer" products and are indeed 100% completely FREE of charge. All you have to do is cover the regular fully insured shipping and handling of $9.95.

Do you offer a money back guarantee?

Yes. We offer a full 60 Day Money Back Guarantee, provided the order meets the requirements outlined in our Refunds Policy.

What payment methods do you accept?

We accept all major debit and credit cards - Visa, Mastercard, American Express. We also accept Apple Pay on this website.

Do You Accept PayPal?

At the moment we don't accept PayPal. Sometimes PayPal freeze transactions and hold things up. We like to run our business efficiently.

Is your site secure?

The security of ArkEmporium.com is a top priority for us. We have government and banking level authenticated certificates that guarantee the highest level of security for our website, our business and our customers.

Why should I purchase from you?

To put it simply...we are a family run business that love animals of all varieties. It makes us feel truly privileged to be able to do business with fellow animal lovers, and this is what motivates us to make our customers happy, and provide the absolute best products and the highest quality service possible. It's just what we love to do.

If you have any further queries, please do not hesitate to contact us:

support@arkemporium.com